Eva Podcast S2 Ep1: Customer Service in a Cash Medical Practice
In today’s episode, we speak with Dr.James Mahoney, physician and founder of Eva, about customer service in a cash medical practice.
Owning an independent medical practice is a balancing act of defining your care model, managing the care of patients, and everything that comes with owning a small business: marketing, ROI purchases, managing staff, inventory management, business overhead management, finances, and more… Often the balancing act of owning your practice can distract from the idea of providing excellent customer service in healthcare. But isn’t exceptional customer service in healthcare the root of business success? We believe so.
In today’s episode, we will explore what healthcare customer service looks like inside independent cash practices. What is the root of excellent patient care and customer service? Is customer service connected to patient outcomes? How can smart technology, like Eva, support medical practices in providing exceptional customer service?