The Eva onboarding process is pivotal in ensuring the success of Eva within any clinical setting. The goal of the Eva Onboarding is to provide new Eva clients with supportive, well-rounded and robust onboarding.
Our guided and resourceful onboarding will support the front desk, clinical and business staff through the six stages of onboarding:
Every practice has a different business and clinical mindset. Eva has the ability to adapt to each practice and their current daily operations. It is best practice to encourage new clients to identify and gather the operational and clinical data needed to teach Eva their unique clinical flow. This is why the first stage in the onboarding process is Prepare. This step serves as a guide for practices in that preparation stage.
The second stage in the onboarding process is Build. In this stage we guide practices in the buildout of Eva to their particular clinical needs. The preparation stage allows for a practice to gather the information and resources needed to efficiently build Eva’s understanding of their daily clinical operations.
Once the primary build of Eva has a strong foundation of information, then it is time to Train all team members. Training on the platform with familiar data and daily operations expedites the understanding of how to collaborate with Eva from scheduling to ordering medications. Every practice will have a different approach to training and it is in this stage that we provide resources to our articles, videos and customized training packages if needed.
The Release of Eva for any practice is a time of anticipation and excitement. A release can look and feel different for every practice. Some may choose to run Eva simultaneously with their current EHR for a few months as they transition. Others may choose a particular release date and go from there. Whatever release style is chosen we offer guidance in this transitional phase such as patient communication strategies, clinical data transfer and patient portal education.
We consider initial Use of Eva to be a part of the onboarding process because as a practice begins to use Eva they will want to learn more. At this stage practices begin to more fully understand Eva and the many capabilities as well as identifying any issues or concerns that need to be addressed. We’re here to help support this stage and will outline support resources available.
6. Growth & Maintenance
The Growth & Maintenance stage is the graduation stage where practices are no longer in the onboarding process. Typically once a practice has hit this stage they begin to focus on envisioning growth opportunities and the maintenance of Eva. Our goal with onboarding is to get a practice to the space where Eva is fully trained in their clinical flow.